Effect of Work-Place Diversity on Employee’ Satisfaction in Hospitality Businesses in Anambra State, Nigeria
Keywords:
Work-place diversity, employee satisfaction, hospitality businessesAbstract
This study examines workplace diversity and employee satisfaction in the hospitality businesses in Anambra State, Nigeria. The specific objectives include examining the effect of cultural diversity on relationships among colleagues, investigating the role of functional diversity in shaping the nature of work, and determining the effect of organizational diversity on employee recognition. This study was anchored on job characteristics theory. The study population comprises 348 employees from selected hospitality businesses in Anambra State, Nigeria. A census survey method was adopted, making the entire population the sample size to ensure comprehensive data representation. Data were collected through a structured questionnaire and analyzed using linear regression analysis in SPSS. Findings indicate that Cultural diversity positively affects relationships among colleagues (β = 0.612, p = 0.000, R² = 0.354), fostering collaboration. Functional diversity effect the nature of work (β = 0.532, p = 0.002, R² = 0.295), and organizational diversity plays a crucial role in employee recognition (β = 0.578, p = 0.001, R² = 0.312). Based on the findings, this study concludes that workplace diversity significantly affect employee relationships, nature of work and employee recognition in hospitality businesses in Anambra State, Nigeria. This study recommends implementing well-structured diversity management strategies as a means to improve employee satisfaction and foster retention.
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