Teamwork and Performance of Deposit Money Banks in Anambra State
Abstract
This study investigated the relationship between teamwork and organizational performance in selected deposit money banks in Anambra State, Nigeria. This study evaluated the relationships between key teamwork dimensions—communication, conflict management, active listening, and mutual respectfulness—and organizational performance in Anambra State's deposit money banks. A correlational survey design was used, with sample size determined by Cochran's formula. Data was collected from primary and secondary sources. Primary data came from questionnaires distributed to 88 senior staff members across five selected banks (First Bank of Nigeria Plc, Union Bank of Nigeria Plc, Zenith Bank Plc, Fidelity Bank Plc, and United Bank for Africa Plc) in Anambra State. Secondary data was obtained from the Central Bank of Nigeria (CBN), Nigeria Deposit Insurance Corporation (NDIC), and the banks' annual reports.The questionnaire used a five-point Likert scale and was tested for validity and reliability. Reliability analysis (Cronbach's Alpha) confirmed the reliability of all variables (α > 0.7). Linear regression was used to analyze the relationships between teamwork dimensions and organizational performance. This research revealed that Effective communication (β=0.55, p<0.001), conflict management (β=0.30, 29% improvement), active listening (β=0.02, p<0.001), and mutual respect (β=0.31, 31% gain) significantly boost organizational performance in Anambra State deposit banks. All hypotheses confirmed (p<0.05), underscoring teamwork's critical role in enhancing productivity and decision-making. Effective communication, conflict management, listening, and respectfulness all demonstrate strong, positive, and statistically significant associations with the organizational performance of the five money deposit banks in Anambra State, leading to the rejection of their respective null hypotheses. Given that conflict management significantly affects organizational performance; bank management should adopt structured conflict resolution mechanisms that promote team cohesion.
