E-Governance Adoption and Efficiency of Service Delivery in Local Government Areas in Nigeria

Abstract

This study investigates the adoption of e-governance systems and their impact on the efficiency of service delivery in local government areas in Nigeria. Using a survey method, data was collected from 286 respondents to assess the level of adoption, evaluate the effect on service delivery timeliness and efficiency, and identify the challenges faced in implementing e-governance. The results indicate that while the adoption of e-governance is seen as moderate by the majority (31.5%), 27.9% of respondents consider it low or very low. When examining the impact on service delivery, 33.2% of respondents reported improvements in timeliness to some extent, while 23.1% felt that e-governance had worsened service delivery. In terms of efficiency, 26.2% viewed the services as efficient, but 22.7% felt the services were inefficient post-adoption. The study identified lack of infrastructure (36.7%) as the major challenge, followed by resistance from government officials (24.5%) and insufficient training (19.2%). To address these challenges, respondents suggested increased investment in infrastructure (40.2%), comprehensive training programs (27.9%), and stronger political commitment (19.2%) as effective solutions. The findings underscore the need for strategic investment in technology, capacity building, and political support to maximize the potential of e-governance for improving service delivery and efficiency in local government areas.