The Moderating Role of Environment and Technology on The Relationship Between Telecommuting and Workplace Performance in Service Industries in Nigeria.

Abstract

This study examined the influences of environment and technology on the relationship between telecommuting and workplace performance in service industries in Nigeria. The objectives of the study were to; examine whether environment as a moderating factor significantly affects the relationship between telecommuting and workplace performance and; determine the extent to which technology as a moderating variable influences the relationship between telecommuting and workplace performance. To achieve the objectives, a survey research design was adopted. The population of the research was one thousand one hundred and ninety-five (1195) and the Yaro Yamane equation was utilized to infer the test estimate, which is three hundred (300). The techniques employed in analyzing the data were descriptive statistics, ordinal logistic regression analysis. The results indicated that the environment as a moderating factor significantly affects the relationship between telecommuting and workplace performance. It was also revealed that technology as a moderating variable has significant influences on the relationship between telecommuting and workplace performance. Based on the findings, the study concluded that environment and technology to a reasonable extent influence the relationship between telecommuting and workplace performance. It was recommended among others that organizations need to ensure that the environment of their telecommuters is conducive and has good network and internet connectivity if it must affect the relationship between telecommuting and workplace performance.