IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON THE PERFORMANCE OF DEPOSIT MONEY BANKS IN NIGERIA

Abstract

The main objective of the study is to investigate the effect of information and communication technology on the performance of deposit money banks in Nigeria. specifically, the study examined the effect of information and communication technology on customer service delivery among others. The data collected were analyzed using both descriptive and inferential statistics. Descriptive statistics which included simple percentages and mean was used to answer the research questions while inferential statistics involving multiple regression was used to test all the hypotheses. The test was performed at 0.05 level of significance. The result of the study indicates that information and communication technology has positive and significant effect on customer service delivery, banking services and transaction costs in Anambra State. Therefore, the study concludes that information and communication technology has positive and significant effect on performance of deposit money banks in Anambra State. Amongst the recommendations, is that deposit money banks should put adequate security mechanism in place to forestall fraudulent practices, invest in information and communication technology that are easy to use; reliable, works with speed, guarantees privacy, affordable charges, and ones that allow customers to make deposits and withdrawal.