AMEDE, C. A., and G. U. AKAM. “Service Quality Management and Customers’ Satisfaction in Deposit Money Banks of South-East, Nigeria”. JOURNAL OF EMERGING TRENDS IN MANAGEMENT SCIENCES AND ENTREPRENEURSHIP, vol. 8, no. 2, June 2026, pp. 671-88, https://jetmase.com/index.php/jetmase/article/view/257.