Reward Management and Employee Performance of Selected Hospitality Firms in Delta State, Nigeria

Abstract

The study aimed at investigating reward management and employee performance of selected hospitality firms in Delta State, Nigeria. The specific objectives were to; To determine the degree of relationship between flexibility working arrangement and work efficiency in selected hospitality firms in Delta State, Nigeria; To investigate the degree to which promotion affect quality of work in selected hospitality firms in Delta State, Nigeria. Relevant literature on reward management was reviewed under conceptual review, theoretical framework, and empirical review. The research work was anchored on Vroom’s Expectancy Theory and Equity theory. Survey research design was adopted. The population of the study was 1353. The statistical formula devised by Borg and Gall (1973), was employed to arrive at a sample size of 260. Pearson product moment correlation coefficient formula was used to test the hypotheses. The result of the hypotheses showed that Flexible working arrangement has a significant positive effect on workers efficiency in selected hospitality firms in Delta State, Nigeria; Promotion has a significant positive relationship on quality of work of selected hospitality firms in Delta State, Nigeria. The study concluded that reward management plays a crucial role in shaping how employees behave, perform, and stay committed to an organization. The study recommended that Management should provide reliable digital tools such as communication platforms, project management software, and secure data access to support remote and flexible work. It is imperative for organisations ensure that promotions b e based on measurable performance, not favoritism and also define the exact requirements for promotion—such as skills, experience, performance standards, and qualifications—so employees clearly understand what is expected of them.